| The highest priority at Blue Gecko is customer support.
For hosting and remote support to be a viable resource, our support
has to be friendly, experienced, and above all helpful.
Blue Gecko support technicians are experienced administrators
who have been responsible for real-world UNIX, Linux, and Oracle
systems for years. We employ only Level 3 support engineers to
deal with customer issues so you know that no one is learning
on your systems.
Support at Blue Gecko is a team activity: Not every problem is
isolated to a single IT discipline. Often problems can cross several
IT areas, and it is critical that appropriate resources are available
to work on the problem. Blue Gecko support technicians work together
in an environment that promotes direct communication and collaboration.
This means that our customers always have the right resource working
on any issue they might have.
Blue Gecko offers 7x24x365 support for all managed services,
managed servers, and our hosting network. Support representatives
can be reached via telephone, email, or through our website.
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